Hi, I am Michele, and I am the Customer Success Director at Rayobyte.

My role at the company: 

She is the driving force behind hiring and leading the CS and AM teams, guiding them through pipeline reviews, resolving challenges, and training, while expertly managing high-touch customers, negotiating contracts, overseeing billing and ensuring renewal success and minimized churn—all with seamless sales processes.

3 words that describe me: 

• loyal 
• detailed
• friendly

My greatest strengths: 

• I believe that I am very approachable, which is why I’ve almost always worked in customer-facing roles 
• I believe in full transparency and am pretty open about any topic you ask me about, maybe to a fault sometimes! 
• I think efficiency is a strength I have, in particular in my personal life as you have to balance a lot of things being a working mom 

Qualities I value in people that I work with: 

• friendly
• open-minded 
• detailed
• organized