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entsion posted an update
Why do rideshare apps charge cancellation fees when drivers never arrive?
I’ve been charged three cancellation fees in the past month despite drivers being 15+ minutes away and never moving toward pickup. The app claims they were “en route,” but GPS shows otherwise. Has anyone successfully disputed these charges? What’s the best way to get refunds when the system clearly favours the company?
2 Comments-
This happens constantly. The algorithm automatically assigns fees if you cancel after a certain time window, regardless of actual driver movement. I’ve found that disputing through the app’s help section works about 60% of the time, but you need screenshots of the driver’s location. They’ll refund as a one-time courtesy.
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After my fourth unfair charge, I decided to dig deeper. I contacted Curb customer service number https://curb.pissedconsumer.com/customer-service.html while comparing policies across different apps. What I learned: Curb actually has better dispute resolution than Uber or Lyft if you persist. I submitted GPS timestamps, driver location screenshots, and a detailed timeline. Got a full refund plus $15 credit. The key is being specific about times and locations, not just saying driver never showed.
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