---
title: "Hoozaifa Morbiwala Bio | Rayobyte"
url: "https://rayobyte.com/about/people/bio/hoozaifa-morbiwala/"
---

# Hoozaifa Morbiwala

Customer Success Operations Manager

Hi, I am Hooz, and I am the Customer Success Operations Manager at Rayobyte.

## **My role at the company:**

I am the expert in live chat and ticket support, optimizing Freshchat and Freshdesk with automations and dashboards, while leading a team of CS representatives and ensuring weekly CCPA compliance with precision!

## **3 words that describe me:**

- decisive
- strategic
- confident

## **My greatest strengths:**

- efficiency
- rationality

## **Qualities I value in people that I work with:**

- competence
- reliability
- open communication
- adaptability